Shipping policy

Shipping Policy

At Jonas and Me, we take great care in packing your order and getting it to you as quickly as possible.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and public holidays). Once your order has been packed and dispatched, you will receive a confirmation email with your tracking details.

During busy periods, product launches, or sales, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping

We ship all Australian orders via Australia Post.

Delivery times are estimated by Australia Post and begin once your parcel has been dispatched. Delivery times may vary depending on your location and any delays experienced by Australia Post.

Tracking Your Order

Once your order has been shipped, you'll receive a tracking number via email so you can follow your parcel's journey.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Jonas and Me cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Delayed Parcels

Once your parcel has been handed over to Australia Post, delivery is the responsibility of the carrier. If your parcel is delayed or appears to be lost, please contact Australia Post using your tracking number. If you need assistance, feel free to contact us and we'll do our best to help.